Terms And Conditions

Lifetime Maintenance Policy

At 22karatgoldpoint, we are dedicated to ensuring the longevity and quality of the jewellery you purchase from us. We offer lifetime maintenance for all jewellery bought from our store, which includes regular polishing, cleaning, and inspection to keep your pieces in their finest condition.

What is Included:

Complimentary polishing and cleaning services.
Maintenance to restore natural shine or address physical damage like dents or tarnish.
We provide this service for life, ensuring your jewellery stays as beautiful as the day you purchased it.

To Avail the Service:

Bring the jewellery along with the original purchase invoice to any of our stores for service.

0% Deduction Jewellery Exchange Policy

22karatgoldpoint offers a unique 0% Deduction Jewellery Exchange Policy, allowing you to exchange your jewellery at any time, even months or years after the purchase, with no additional deductions.

Terms and Conditions:

You may exchange jewellery without any deduction under the 0% Deduction Policy.
The exchanged item will be valued at its original invoice price.
The new item will be priced based on the current gold rate.
In the case of a damaged item being exchanged, we will apply the 0% deduction to the invoice price.
Customers must visit the store to process the exchange.
Please bring all accessories, the original invoice, and any accompanying documentation when exchanging an item.

Guaranteed Buyback Policy

If you've purchased jewellery from 22karatgoldpoint and wish to sell it back, we offer a Guaranteed Buyback option.

Terms and Conditions:

Original Purchase Buyback:
- Jewellery bought from 22karatgoldpoint may be sold back to us for a price based on the original invoice price, with a 15% deduction.
Current Gold Rate Buyback:

Jewellery may be sold back based on the current gold rate with the following deductions:
10% deduction on the net weight of the item.
10% deduction on the diamond price (if applicable).
The following charges are non-refundable:
Manufacturing charges.
Stone charges.
Lacquer charges.

Excluded Items:

Palladium, Platinum, and Kundan jewellery are not eligible for buyback.

Damaged Jewellery Buyback:

For damaged jewellery, a 20% deduction will be applied to the invoice price, irrespective of the original purchase method.

Product Information and Customer Responsibility

At 22karatgoldpoint, we make every effort to ensure the accuracy of product details on our website, including size, weight, karats, and associated charges. We encourage customers to carefully review these details before making a purchase.

Natural Stones and Variations:

Since diamonds and gemstones are naturally occurring, slight variations in color, inclusions, or characteristics are normal and enhance the uniqueness of each piece.

Lifetime Maintenance Policy

We offer complimentary lifetime maintenance, which includes polishing and cleaning for your jewellery. However, please note that any damage caused by wear and tear, accidents, or misuse is not covered under this service. Repair services are available for a nominal fee, based on an assessment by our Quality Department.

Authenticity Certificate and Invoice

Every piece of jewellery from 22karatgoldpoint comes with an authenticity certificate and an invoice, which must be retained for any future queries, exchanges, or maintenance services.